SAP Support

Deliver greater value with your SAP support.

As management complexity increases, the need for a SAP technology partner with the ability to ensure operational business continuity also increases. Integrate your SAP support with technical expertise, a reliable support model, ongoing knowledge management, and efficient costs.

MANAGED SUPPORT. Our SAP AMS services cover the diverse needs derived from SAP management. We specialize in providing functional support services for the different versions and SAP modules and technologies such as ABAP, Fiori, HANA and other Databases.

SLA-BASED SUPPORT. Delivery assurance managed from our Delivery Center. Extended 24/7 support window. The service is configured to include: SAP performance and monitoring, user and security management, rollout support, SAP updates and BASIS support including upgrades and SAP netweaver support maintenance plan.

ON DEMAND SUPPORT. Remote service through a pool of consultants from our installed base for shared services. Support based on hours policy. Monthly report. Fixed 8 × 5 support window, business day calendar.

CONSULTANCY. Support consultants to extend the client’s technical capacity. End to end support and deployment specialists, the client directs and controls the support services.

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Benefits of our SAP services.

Flexibility

Model that adjusts to the customer’s need to provide SAP support. Elastic technical capacity (which increases or decreases) to adapt to demand

Cost
reduction

Ability to use on demand services, thus reducing fixed cost. Savings based on the use of shared services. Predictable budget thanks to having a contracted base of support hours.

Constant and
timely support

Better response time achieved by defined service level agreements. High availability of specialists thanks to our demand management. Services delivered based on proven processes and focused on SAP support.

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Flexibility

Cost
reduction

Constant and
timely support

Business Applications

Cloud and Analytics

Support and Consulting

Industries

Solutions

SAP Support

Flexibility

Cost reduction

Constant and timely support

Business Applications

Cloud and Analytics

Support and Consulting

Industries

Solutions

Cost
reduction

Constant and
timely support